NO SERVICE FROM PEP AND PAXI

DROPPED A PAXI PARCEL AT PEP STORES KENSINGTON LAST WEEK WEDNESDAY AND PAXI HAS STILL NOT COLLECTED IT. WHEN QUERYING IT WITH PEP STORES KENSINGTON I WAS TOLD THEY ARE TAKING STOCK. WHAT ON EARTH HAS A DELIVERY SERVICE HAVE TO DO WITH STOCKTAKING. I SPOKE TO PAX AND WANTEDTO CANCEL THE DELIVERY AND WAS TOLD THAT THERE WILL BE NO REFUND. SO NO SERVICE NO REFUND.