No service from PEP

Cellphone handed in for repair on 16 Sept 2018 at Elgin Mall. Visited the store on 3 Nov 2018 to follow up with supervisor Angel since I have not received even one call or any other form of communication from PEP. She mada commitment to follow up within 2 days. In the week I spoke with the Service Centre and was assured that I will be refunded on Sat since my cell was lost by PEP. Today I was informed that the refund could not be processed on a weekend as the Service Centre was closed on a weekend and the refund may only be done at the store where the phone was handed in. This means I have to drive 50 km during the week to Elgin Mall to be refunded. This is poor service by PEP and unacceptable. STAY AWAY FROM PEP CELL