no refund

<p>I made a purchase at PEP stores Northgate on sunday 21 August. Entered my PIN twice and was declined on their system - then proceeded to pay with my credit card which was authorised. When leaving the store I received an SMS notification from my bank saying that all transactions had gone through - therefore I had paid 3 times! I went back to the store and was told I needed to wait for the manager who was out shopping. After waiting for 45 minutes she came strolling in. I was then told to wait a few days as the bank would reverse the transaction and then to come back with my bank statement if this did not happen. My bank did a reverse on one of the amounts in the meantime. I went back on 24 August to be told that the relevant people that I need to speak to leave work at 3:30 and therefore they cannot help me - as this was after 4pm. I was told to leave my details and head office would get back to me in the morning. I received a call in the morning asking for the details of my complaint. I was then told that I need to wait about another week for the reversal to take place. So in short they have taken my money and I have to wait almost 2 weeks to get my own money back! This is over R700.00 which is a lot of money! Unacceptable.</p>