NO DESCRIPTION OF THE POOR SERVICE RECEIVED FROM PEPCELL IN MFULENI

On the 19-02-2021 I Have Asked My brother Thandolwethu Matini *** to send Money Via pep Cell In Mfuleni Mall 7100 then I have send the person that I was sending the money to the 10digits and pin however He put an Incorect pin Accidentally and now the pin Was Blocked then Monday I contacted their contact centre I was adviced to go pep stores where I need to Fill in the refund form so I went that was the 22 -02-2021 they told me that their turn round off time is from the date you faced the Refund form would be 10 working days I Have been calling them and going Back to the store all they do they say tommorow the money will be into your bank account until today I don't know what to do or where to Go I feel like a have lost my money I have trusted their service but not anymore STORE NUMBER 4861 transferred Amount was R1500