No Customer Service by Manager

Customer service with a smile seems to be a real problem for the Manager of PEP stores on the corner of Stockenstrom and High street in Worcester, Western Cape. My mother wanted to buy a new phone for herself on Saturday the 04/08/2018 and upon entering we were glared at in what i can only describe as disgust. We were not even greeted or helped with a smile. The phone my mother bought unfortunately gave some trouble so i offered to take care of it as i work nearby. I went back there on the Monday after and again was greeted by that face and no customer service. Today however i went back there as they could not help me yesterday and while the cashier was busy trying to help me with the phone, the manager came out and said " jy moet gaan lunch, gee die foon vir daai kind laat sy dit doen." She said this so that i and other customers could hear it. The cashier continued helping me while the Manager stood there all the while urging her on to finish so she could go on lunch all this in front of me. I will not recommend anyone to go there while she is the Manager. I intend on returning tomorrow with my mother to get her money back and we will go purchase the phone somewhere else for her. A person with such a lack of decent customer service does not deserve to be in a management position as her attitude will lead the rest of the staff to not care either, as i experienced.