No correspondance

I logged a compliant on the 13th April 2015: <br> <br> Future mobile/Netsurfer team, <br> <br> Repairs to Netsurfer tablet in regards to the SMS you send to me dated 10/12/2014 for the repairs on my tablet. I will not pay for the repairs or delivery cost as the tablet is still under warranty and it took Netsurfer more than a month to acknowledge the receipt of the tablet. 29/12/2014 PEP spoke to Netsurfer, 08/01/2015 Jenifer at PEP store spoke to Netsurfer they said I must wait 4/10 minutes to call back. 27/02/2014 I spoke to a DIDI again still no correspondence from Netsurfer. I have faxed the receipt and the form I completed since 10/11/2014 to date how putrid can your service be? I fail to understand why no one bothered to get back to be or give any information. I will make sure everyone knows about your poor service and how you handle your customer's and I will take Legal action against you. <br> <br> <br>