New cellphone more in repairs then with me

I purchased a new Hisense phone in May 2025 My phone was booked in for repairs as it couldn't charge it. I received a new phone on the 13 June 2025,less then two weeks ,the phone couldn't charge again. I booked it in last week again -1 July I done a follow up today just to be told its only going in for repairs today.

I am dissatisfied regarding the service received. I am currently unemployed and applying for jobs ,but have no form of communication since my phone is more in repairs then with me.

I don't want a replacement unit ,I want my money back ASAP.

I required urgent feedback I will be escalating the matter on all social platforms

Name: Ethienne Booysen Cell:***