Never received a response!

Bad service at PEP and Paxi on 2 occasions I have been avoiding to write a complaint, however, it seems as if PEP is just pushing me to.

I first had a bad customer service at PEP Mega Philani a few weeks back where I was purchasing my Giant eggs sweets as per usual. The price said R19.99 as I usually know it to be. When I get to the till it said R28 and I had 2 packets I wanted to buy. I make the cashier aware of this, so that they can change and update their visual merchandising. I was not there or ready to cause any fuss whatsoever, however the way that he responded made me feel like I was being attacked just for pointing this out. He called his manager and told her that I do not want to buy the sweets because they show a different pricing on the till than what is displayed. Even she started disputing my observation and said the pricing is unfortunately what it is. I told her I am not disputing that it is what it is as the till machine says, I was just making you aware that it is different from what is displayed.

At this point I am starting to get annoyed cause I did not understand why they were being so defensive instead of just apologizing and we move on.

The manager now calls the person responsible for the sweets department to come and verify. At this point I am just livid. Cause they are now even shouting at it each other across the store floor and making it a scene.

Even the person responsible for the sweets department first says the price is as it is and there is nothing wrong with it. She even walks me back now to where the sweets were and tells me that the R19.99 is for the little packets and not the big one. I politely ask her to check again and look closely at what is written on the label and that it is hanging DIRECTLY at where the giant ones are. So even if it was the price for the small ones, why is it hanging on the giant ones? She now finally sees where she made a mistake when displaying and quickly grabs the wrong pricing out and says "we just haven't updated".

I asked her if she knows that I as a consumer can only buy with what is shown to me. Their mistake is not my fault. She continues scolding and saying that can't happen cause the price is what is showing at the till.

Because I wasn't there for all the drama they caused I just took my 2 packets,paid and left but I am just really livid at how the whole situation was handled!!.

Situation 2: I was dropping off packages for Paxi couriers at PEP Cell Pinewalk in Pinetown and one of the employees had the nerve to open my package I was dropping off right in front of me! Before I even had a chance to close it off with the Paxi bag. "She said she wanted to see what I was sending". The shock I had!!!

Next thing, the lady that was assisting me punches in my cellphone number incorrectly so I couldn't receive the messages for dropping off as well as the pin.

I call them when I realized that there was no messages coming through and had to use sooo much airtime trying to call the Paxi call centre as well. Even when I asked if they could call me back they said they can't. Which is ridiculous when the fault was on them.

A veerry unhappy customer!!