NEVER EVER USE PEP PAXI IF YOU WANT PEACE OF MIND!!!!!

WHAT A TERRIBLE SERVICE FROM PAXI!!!!

I am so annoyed and disappointed, I dropped my parcel at Clearwater Mall PEP on the 5th November 2023, and paid for the 3-5 working days service. Today is the 02nd December 2023 my parcel has not been delivered. i have sent countless emails and made numerous phone calls. I dont even want to mention how many times i have walked to PEP Clearwater to sort out the issue with no success.

I speak to different consultants who always tell me that i can't speak to the Manager because they dont have one on the floor. No communication updates, i have to call them and explain the same story all over to different people.

Incorrect parcel was dropped at the receiver's store, that's where the mess started, and it seems like no one is keen to fix it. Today, 02 December 2023 i spoke to the very rude and arrogant Consultant who told me to relax my parcel will arrive whenever it arrives and she hanged up on me, her name is Zethu and i now understand where this bad service starts, you cannot have such rude consultants and expect your service to be QUICK AND CONVINIENT as you claim. Postnet have won a customer for life!!!!

I would like to warn whoever is reading this, send your parcel at your own risk, understand that should anything happen, you will have a horrible experience of your life!!! I WILL NEVER US PAXI AGAIN. ME, MY FAMILY & FRIENDS!!!!

Before you ask me anything, please bring back my parcel D***, i want nothing to do with you PAXI. Continue to **** people and provide horrible service!!!!