My parcel got tempered and there's still no feedback on it,the store manager didn't even ask for evidence, which shows

Tampered PAXI parcel - manager & courier called me a **** - ***

I sent a PAXI parcel *** from PEP Bethal to PEP PTA Quagga Centre.

It arrived CUT OPEN with a blade - 2 clear cuts with finger holes. I had photos as proof.

The Quagga Centre manager REFUSED to look at my photos. She said "you can't hold us accountable, it's the courier" and "if nothing is missing there's no case".

The courier then argued with her in front of me and told me my complaint "is not even true" and asked why my parcel is so special. He called me a **** in front of staff and customers.

I asked for the Regional Manager and was told he is in a meeting and dismissed.

I logged with PAXI, reference ***. 5 days later, still no feedback.

I have kept the bag and photos. Sender confirms it left Bethal sealed.

I want a tampering incident number, investigation report, and a written response from the Regional Manager, plus replacement of my bag and refund of courier fee. I have now lodged with CGSO.

This is unacceptable treatment of a customer reporting a security breach.