MY MONEY TRANSFER WITHDRAWN BY UNKNOWN PERSON/S

I had made Money Transfer of R1500 at PEP STORES (SENWABARWANA /BOCHUM Branch) mid November 2018.

I then sent the withdrawal details to my daughter who resides in Cape Town. She did not withdraw the money immediately as she wanted to use it at a later stage. This week I contacted PEPMONEY CUSTOMER CARE to request them to sms me my initial 10-DIGIT withdrawal NUMBER, as it became tedious trying to find the Slip in my house. My phone had at this stage discarded old smses.

I was shocked to be told by the consultant on the line that my money (R1500) was withdrawn in Hercules (Pretoria) on the 9th December 2019?

I would appreciate an investigation into this and Feedback on who and how the money was withdrawn and what is PEP going do to assist me in resolving this matter. Where did the person/s get both the 10-Digit Widthrawal Number and the PIN to make the withdrawal?

It is quite upsetting and concerning to learn that these money transfer methods are not a safe mode of sending money.

Mrs MA Thobejane