My money kept against my will.

I went to Pep on Sunday at 5;30 to purchase a phone, I called a lady called Vivian to come and assist me with phone specs and she said she doesn't know the specs, they don't train them about the products. Angry as she was that I want to buy a phone I asked her which phone has space and a better phone perhaps because I needed a phone with space and fast she continued to say she didn't know. Because of desperation of a phone I just chose a phone because doors were closing etc, I purchased the phone, no one explain terms and conditions to me whatsoever because they are in a hurry for us to leave. As I go next door just to ask around about phone, a consultant at game explains that the phone I purchased is not good for whatever I need in a phone, but too late to rerun it as the Pep store was closed. I came back first thing after church the following day to get a refund and go buy a phone from game, the assistant manger refused to refund me saying she can exchange the phone but I kept explaining to her that game has a special and she said wait let me try get hole of manager, manger Eunice says to us we must go do whatever else we came to do and come back for further assistance, we did that when we go back she is no longer there we fine another manger Mahlatsi or Lungisani not sure of the names but then she refuses to assist us and further hushed us and tells us that we are lying about what I was saying about the phone and that she won't refund the phone I must just come back when manger is on duty on Tuesday, I have never ever in my entire life received such ridiculous service and attitude with a bunch of people that don't know what they are doing. I became hopeless and left the store as angry and fuming as I was without any assistance.

Now I am forced to use this phone that is slow against my will, it is slow to charge, it is slow just to open Google not to talk about searching, 😤😮💨🤯🤯🤯🤯😥😢. I just want a working phone with speed efficiency xha.