MTN ZTE router query

I had purchased an MTN router on Friday, 26/02/2021 for R499 which comes with 1GB data per month for 12 months. After the Rica was done nothing had been loaded. I had phoned Pep customer care and was always told a different story. First agent told me that I would need to load R30 airtime so I would get the 1GB data, I loaded airtime and was still not granted my 1GB data. I phoned back and was told that I need to wait for 72 hours. Today is now Tuesday and I am still not given the data? When I phoned in today the agent kept telling me she couldn't hear me as if she didn't want to assist me and when I gave her my name and surname she seemed confused. Why is PEP customer service so pathetic. Can someone please explain to me how does the MTN ZTE router deal work? We spend money for the router and no proper information is given. Please hire staff who educate customers instead of us buying your products without proper information given to us