Mpho- Centurion Mall /disgusting customer service

My name is …. and I was a customer at one of your stores today. I have shopped before in the same store and I have never had issues before.

I am currently 39 weeks pregnant and I went to PEP CENTURION mall to make an emergency purchase as I have a scheduled c section with my gynae.

I got to the store, the queues were long so i went to the front near the parcel counter to make a payment without having to queue considering my current circumstances (heavily pregnant).

The lady from the store by the name of Mpho told me to go on the very same queue or ask the customer to skip the queue. Now here is my concern, isn’t there a policy for the elderly, disabled and pregnant customers?

I can’t believe i was made to queue while i was in tears,heavily pregnant, i was so hurt,no compassion, no customer service was shown to me. The lady did not care, she is apparently an acting store manager. Shouldn’t she know better, whats even worse is that this treatment was coming from a fellow woman, i would expect her to understand but she dismissed me and was even more rude when I asked her what her name was so I could lay a complaint.

If nothing is done about this evil atrocious behaviour from that Mpho lady, i will have no choice but to make this trend, i will post this on the socials, and if this complaint isn’t resolved i will take it to the Ombudsman. Im not doing this for myself alone but for other women who could be treated like this in future.

I am not trying to get any special treatment here, but where is the humanity and compassion?!