Most pathetic service from PEP CPT CBD

I tried several times to get hold of the complaints department telephonically but every time i'm given a different number, which made me end up here.

Please note i received the most pathetic service from Andiswa and her apparent manager Loren at pep in Cape Town CBD. i was deciding on which soap to buy when Andiswa rudely just stood in front of me, not saying anything, and that in casual clothes (at first i wasn't sure if she's an employee) but later she confirmed. when i confronted her she gave me attitude. i then requested the manager, asking him an apology from Andiswa. it took them 20 minutes to get back to me and they REFUSED to apologize.

now based on my 10 years customer service and retail experience, i suggested (and still do) that both Loren the manager and Andiswa attend training because THEY SUCK in providing excellent customer service, and apologizing when they should.

Another thing that ****ed me off is i left the shop buying XL pantihose. to my surprise the pantihose in size was a small. what the hell??

I want someone to deal with the *********** staff mentioned above and either refund or provide me with the pantihose size i actually wanted to buy.

I expect a call from someone senior ASAP.