Moratiwa PEP bad customer service

I went to Moratiwa PEP on the 29.06.2019 to clothes and it worth R529.93 I used standard bank card to buy and it didn't go through due to network it says decline and I was having enough in my bank and they swiped for second time and it went through, the lady who was assisting me she told me that it will reverse. after 2 days when I check my account is shows no reversal of that amount then i went back to pep again i found the manager(Zebedia) i explain my problem to him he said i must wait for 7 days then i should come with my bank statement. On 08.07.2019 it was Monday i went to PEP to follow up my issue i found the supervisor she told me that the manager is not in and there are very busy i must come on Tuesday. On the 09.07.2019 around 09:00 on Tuesday i went again i found the Manager (Zebedia)i was having all the document needed he told me that i should leave my statement with him and contact he will call when he resolved my issue, even though he was walking when talking to me he failed to give me attention as an complaint customer, i waited for 3 hours with no respond from him and i went again at PEP when i got there i greet him and asked how far are you with my issues still he was walking while talking to him and he acted very rude to me in front of his collegue and customer he said" no i said i will call you" i said to him when because i almost waited for 3 hours how long does it take to solve my issue he said i must come tomorrow, he was rude, no attention given to me and not showing interest of resolving my issue then i go back to work and i called head office then they called him, in few minutes i received call from him to come to take my money when i got there he just give me my money in a silent treatment, i was expecting apology but nothing like that happen. He undermined me and treated me so badly as if im the one who is wrong im not say there are wrong its technical error but they should have resolve my issue in a good way or respected way.No apology, No attention given. Manager (Zebedia)Bad customer service