Money Transfer ****

On Monday the 4th of December, I went to Pep Store at Batho Plaza in Soshanguve KK Extension to do money transfer. I transferred R2500 in different transactions( R500, R500 and R1500) and everything went well. On my way back home I received a call from a lady claiming to be from PEP requesting the reference number of the other transaction because "their system was offline and the money could not go through" I found this suspicious therefore I did not give the reference number. On Wednesday the 6th upon contact of the intended recipient of the money , I learned that she was unable to withdraw the money and she was not told of the reason why. I returned to the store the next day to inquire as to what what has transpire with the funds and I found the same cashier who helped with the initial transaction. she told me to contact the helpline which I did and could get through after innumerable attempts.

When I finally got through I was notified that the money was withdrawn on the same day. They also picked up on the R1500.00 slip that the cashier put a cell phone number I do not know intend of mine. It then came to my realization that that I have been ****med and the cashier is directly involved therein. Not knowing the nature of the individuals I'm dealing with, I decided not to return to the store for safety concerns. on the 8th I wrote to PEP Store account on twitter and I was assured that the matter was escalated to the help desk.

On Wednesday 13th I received a call from the Help desk manager, one Schalk and he assured me that they are working to resolve the matter and will get back to me. A week has passed and I have not received any communication from him or anyone from PEP regarding this matter. Yesterday I have contacted them via twitter but I did not get any response from them. Today I called the help desk number they told me that they do not know any Schalk and the airtime cut me off before I could speak to another manager. I want my money back and I am highly disenchanted with the conduct of PEP in this matter which seems to be ratifying the nefarious conduct of the cashier.