Money market that's always offline and staff that's always *********** and not willing to assist

Dlamini Centre Everytime I nerd to take out my money I'm told they are offline or the Standard money line was never approved and they are waiting for it to be approved. The sad case of the matter is that Lebo could bicker behind me with another cashier as to why didn't she just tell me they are off line. It seems like the staff from Pep sends customers over to PeP Cell as they feel they are never busy which I find appalling. Why have a facility that clients are not able to use.