Money Disapears through Pep Money Transfer - no help from their protocol yoked call centre

<p>My Father sent money through PEP Money on the 1st of November at Golden Walk Shopping Centre in Germiston, He did 2 transactions one for R500 and the other R1000 at 11:29am according to the receipt. He then sent the details to the two individuals intended to withdraw the money. @ 11:57 and 11:59am on the same day, the money was withdrawn in the same shopping complex at an ABSA ATM and we do not know by who. He was informed by one of the recipients when he tried to withdraw and the money was not available. He called my father to verify the details were correct and they were but the money was gone. My dad went back to the store to find out what is going on and they said he must call the contact centre ***to find out what was going on, they told him the money has been withdrawn but could not give information. He has been calling the call centre to get details but only to be taken from pillar to post finally on Monday the 7th i called after an agent named Pumeza told me dad she needed an e-mail or fax to give him the details of the transactions so he can go to the police station to open a case for investigation. This would also enable him and the police to get cameras for the ATM in question so we can see who withdrew the money. My dad has used PEP money before and this never happened. How does one deposit money and in the same shopping complex 30 min later withdraw it??? On the 7th i could not reach Pumeza and after debating with the consultants i spoke to Lameez Allie (TL/Manager) of the contact centre who then told me no one logged an inquiry for the transaction details and the information is outsorced through an IT company so they will phone my dad by wednesday the 9th... THIS NEVER HAPPENED. i had to call again on Monday the 14th, getting this information was like a CIA investigation and in the meantime time has been wasted. My dad is a pensioner, the money he deposited belonged to other people who asked him to do the transaction for him which he now had to reimburse from it from his pension. Now to my understanding the only 2 people who knew the pin and transaction details would be my Father, the teller from the PEP Store Golden Walk branch (named LEE according to the slip) and the recipients. R1500 is missing and it is my parent who had to suffer. For 14 days we had to jump through hoops just to get details because of ***** that is happening between pepstore money transfer facility and us as customers. Their staff at the call centre are more concerned about protocol than customer care, I asked to speak to Lameez's Manager and i was offered a callback instead which i declined because they never callback anyway how many more pensioners out there are being ****** of their money????People need to be careful of this facility. The question still stands what happened to the money???</p>