Money Back

We normally sent money back home via Shoprite but this time around we did it via PEP, I was highly disappointed this time around how I was de*****ed by a cashier (Petronella Mahlatje) at PEP Diepkloof square. During the entire transaction the cashier set her eyes on the punching of the pin, the withdrawal number, she made a point that she wanted to point out the money transfer number as if it wasn't obvious. Funds were sent and transaction was completed around 15h52. The following day when my aunt in Rustenburg went to make the withdrawal there were no funds. When we call the customer care, we were informed the funds were withdrawn @ exactly 16h00 at an ABSA atm at the same shopping centre. On the 18th when we went into the pep store to enquire, the lack of urgency and empathy was shocking. We given customer cares number and told to go to the police station to open a case as there is nothing they can do. The fact that an internal investigation is not conducted, viewing of the video footage is not done is besides me.