Mobicel Router purchased at PEP-Home Baywest Mall has not been working since i bought it, the store manager doesn’t want to exchange it.

On the 04th of October 2024 I bought a Mobicel router at Pep Home Baywest Mall Port Elizabeth, the Router has not been working since then so decided to take it to the store and the manager book it for repairs and it came back not repaired and the status of the router is “Faulty not Found. And it’s not connecting to the internet and it shows no network in it and the simcard has a data in it. I am so disappointed as it is still under warranty and they don’t want to exchange it for me or do a deeper diagnosis in the router. It was my first time purchasing a router to them.