Mobicel Retro Cellphone giving white screen all the time

I received a call on the 16/01/2018 from Pep Call centre ( ********** ) asking if my problem has been resolved by the Pep store at St. Georges Mall and told them not yet as I haven't received a call from the Pep store, I went to Pep store at St. Georges Mall in Cape Town on Monday, 22/01/2018, the cashier at the front desk told me that in their system it doesn't show that my phone has been brought back. She called on the store manager from the back, the manager went to the office to make a call to their head office (that's what she said) because there is no indication that there is anything that have been done with regards to my issue. While she was busy on the call in her back office the cashier asked what kind of a phone did I brought in, I told her that it is the Mobicel Retro phone and has given me the same problem 3 times, white screen all the time. She told me that Mobicel has stopped making the Retro and Metro cellphone as there are always problems with their softwares and handsets so they have discontinued making those phones, the problem that my phone has is one of the reason they have stopped making those phones and they are no longer in any cellphone stores shelves. To my surprise the manager came back from her office caring and old, opened Mobicel Retro cellphone box saying that my cellphone has been sent back fixed whereas they told me that there was nothing in their system indicating that the issue with my cellphone has been attended to. I refused to take the cellphone back and told her that I cannot accept back the phone that has given me the same problem 3 times and I have been informed that Mobicel has discontinued the Retro and Metro cellphones because of the problems with their softwares and handsets and now why were they giving me a cellphone that they know is going to continue giving me problems. I told her that it's either they give me a new cellphone of the same value as that Retro cellphone or they give me back my money. She told me that she cannot give me back my money as the value of the cellphone has gone down now and I responded that the value of the phone has gone down while the cellphone was with them most of the times being fixed not with me so I am not going to accept that mediocre response she was giving me. She told me that she cannot give me a new cellphone, she will have to call the head office the following day (23/01/2018) and get back to me. 'til today I am still waiting on her call to inform me what are they going to do with my issue because I am not going to accept that cellphone back, I cannot have a phone that keeps giving me the same problem over and over again. If they are unable to provide me with the new cellphone I want my money back so I can buy another phone from another cellphone shops. I am very angry and disappointed with Pep's customer service.

I am pleased to inform you that my cellphone issue has been resolved to my satisfaction. The Pep Cell store manager at St. Georges Mall called me on Friday, 26/01/2018 and asked me to come to their store to get a new cellphone and they allowed me to get the phone that its price is higher than the phone that was faulty and paid the difference. Thank you so much to Hellopeter admin for their assistance and thank you to Pep for ensuring that my issue is resolved and walk out of their store a happy customer.