Mistreated by the staff together with the manager

a deeply unacceptable and stressful experience with the staff and management at the PEP branch located at PEP Dear PEP Customer Care and PAXI Support,

I am writing to correct the location for the complaint I just submitted. The correct store is the PEP branch located at Thabong Shopping Centre in Sebokeng (not Palm Springs).

Here are the details for reference:

Subject: Urgent Complaint Regarding Staff and Management Misconduct and PAXI Service Issues at PEP Thabong Shopping Centre, Sebokeng cent

As a paying customer using my own money to run my business and ship orders through PAXI, I am repeatedly subjected to poor service, harassment, and unprofessional behavior from the employees and the store manager:

1. Hostility Over Using This Store: Staff and management have repeatedly questioned me, demanding to know why I always come to this PEP branch instead of PEP Home or PEP Cell, treating me as an inconvenience for using a standard public service. 2. Incompetence and Abandonment: Today, staff members did not know how to process a PAXI Express package. Instead of admitting they lacked training or checking the system properly, they argued that the destination was ineligible simply because it didn't show up on their screen right away. When I tried to explain that the destination was fully eligible, the entire staff walked away and left me standing at the counter alone until I was forced to ask if anyone was going to help me. 3. Manager Complicity: The store manager was right there during the commotion and actively participated in or supported this behavior, rather than stepping in to resolve the issue professionally or assisting with the system. 4. Refusal to Sell Certain Bags: Staff members also try to block me from buying the standard 3-5 day Speed bags to take home and pack, making up arbitrary rules about what I am allowed to purchase.

This lack of customer service, poor understanding of PAXI procedures, and disrespectful treatment by both the staff and the manager at this branch are completely unacceptable. I kindly request that management investigate this branch, retrain the staff and the manager on PAXI operations, and address these customer relations issues.

They couldn't answer why on my phone the store was eligible..they finally helped me and said I shouldn't come back there that they don't need my money .