Missing Parcel

Good morning, my name is Mirenda Sebatane from Bloemfontein, I'm selling clothes; I buy my stock from different stores in Durban; I have a lady who's helping me gather the stock that I need, we call them ( RUNNERS) but her real name is Nozizwe Mkhwa****; ID number is : *** 088, her cell number is ***

On the 19th March; she (Nozizwe) my runner went to courier my parcel at Pep store in Dr Pixley Kaseme str ( P0229) is their store code, when she was there, the lady who was helping her at the counter told my runner that their system is offline; but she must not worry about, when the system comes back; they'll scan them and we will get our messages and the Tracking number, and the parcel takes only 3 to 5 days to arrive at their destinations, till date, I've never received any message nor Tracking number that says I must go and collect

I called my runner and ask her to go back to that store and ask the lady who helped her what's going on because I didn't get my parcel, and now my customers are complaining; thinking that I've scanned them; my runner went there at that Pep store more than 3 times to go and ask the name of that lady in Pep store; but they refuse to give thier names together with the name of the store manager

I'm sitting her with a broken heart, because I don't know what to tell my customers what happened to their orders, and they start to doubt me; this thing is destroying my business

Can you please Hellopeter help me to either get my parcel or Pep store should refund me? I'm shattered and broken 😴 💔 😪