manager was very rude a recist

hie i went to pep store yesterday to buy my doughter a dstv for her birthdae they told me the instaler is gonna be wth me in 1hr at yo place i wanted to suprize my daughter on her bthde i reall got disapointed instller ddnt come when i cll him he said hes gonna call me when he get here and then i called him again today in the morning he said is busy wth someone he have got a lot of job today so i decided to return the dstv the manager i got there in the store was very rude her name its Philisiwe she said to me gv yo id so dat i can gv u refund i gav my passport so she thought maybe i dnt understand local laungage she said this foreign is disgusting so wht i wanna no is foreigner are not allowed to buy at pep stores or what? the shop is at hilbrow jhb coner twist and pretoria (high point) i wll never go back to that store again i will go buy somewhere they is manners