Manager needs training

Yesterday I went into the pep home store in Ottery to cancel my layby. The manager who overode my transaction was so rude and unprofessional, I couldn't believe it. When the cashier went to call her for override she went on with The cashier about the override. She was so 'upset' about me cancelling the layby that when she got to the till she didn't look at me or greet me. When I greeted her and told her she can at least greet she became rude and aggressive and admitted that she was angry at me cancelling the layby. She told me that she gets audited for her layby credits. I then told her that I'm a customer and that with all due respect had nothing to do with me and the only reason I was cancelling the layby was because when I made it the day before I didn't get the discount off the airfryer but only saw that detail after the layby was made. I even said to The cashier at the time that was the only reason I wanted to buy or layby it to which she responded the promo ends tomo you have till then to decide. All this happened with the manager present which is why I couldn't understand the attitude when I returned a day later. I'm sorry but the manager shanaaz seriously needs to learn some very needed customer service and maybe even some leadership skills. I frequent the store quite often and hope on my return that she would have improved on her skills and how she deals with customers.