Manager attitude and bad customer service

Bought a dress at PEP Bracken fell less than a month ago. Wanted to exchange for something of exactly the same value. Price tag still on. The manager Gaby had no empathy when I asked since I exchanged previously and they asked to keep the slip I said it is fine. The manager just said No and told me to go back to Cape Gate. Asking her again she had no empathy or consideration for the financial expense of driving from Parow to Cape Gate. These young managers should be trained better. Not my first encounter with her and still the same attitude. Dismissive and rude. Pep Cape Gate amazing staff and managers same for N1 City Pep and Pep Home customer service always. You should do better Pep