Left with no phone

<p>Hi</p> <p> </p> <p>Early Jan 2017, I visited a PEP store at Westwood Mall, Durban to purachase a Mint Micro cellular phone on MTN prepaid which I did. It was working well until a few weeks later. The phone was just dead, so I gave it in to PEP store at Westowwd for repairs. They asked me for proof of purchase which I supp****. They then told me it would take 3 weeks for MTN to repair it and they would call me. They had all my details, including ID and proof of address was I did the RICA with them. They took my proof of purchase and I didn't think of asking for a receipt for the repairs that was going to be done.</p> <p> </p> <p>Anyway,I didn't receive any calls after a month so decided to just go there again yesterday(19 Feb 2017). They said the had the phone but I needed to supply a receipt that I handed it in to them which I didn't have. They told me that they could not give me the phone without a recepit. I'm sure that they didn't give me a receipt in the first place. Also, they took from me the original proof of purchase that I had. All I had was the box with barcode which wasn't good enough for them.</p> <p> </p> <p>I find this terrible service as surely they could trace me back to purchasing the phone as they did have all my details on file but now I'm left with nothing I can do about it.</p>