Lazy Staff/Branch to Serve

I bought a Hisense phone on 02/02/2018 from PEP Store in Johannesburg. The phone was functioning excellent until Sunday 18/02/2018 were it could not charge. I then took the phone to PEP in kaalfontein corner Midrand for repair on 20/02/2018. The Staff at Kaalfontein Corner refused to assist me and said I must take the phone back to Johannesburg PEP were I bought it. I find this unacceptable for me to go to Johannesburg PEP while I stay next to kaalfontein corner PEP.

Please advise if the treatment I got from Kaalfontein PEP is acceptable?

Awaiting for your respond.

Naka ********** 253