Lazy staff member causes unnecessary delays and Provides wrong information. No regard to consumer protection rights.

On the 2/02/2018 I went o Pep Cell Randburg Square to book my cellphone ( Mobicel frio 5.5) for repairs with Mobicel. I informed her I had a quotation that mobicel enquiries sent me on the repair to my cellphone. I handed over to the Pepcell cashier staff the phone,copy of quotation from mobicel and proof of payment. She rudely questioned me on the quotation and I told her it comes directly from Mobicel.The whole interaction with her was not pleasant and she continued to be rude.She told me it will take 8 weeks on repairs on my phone,and issued a receipt for me.On the 20/02/2018 I called mobicel to enquire on the status of repair and was told by mobicel agent that the phone was not booked with them by PEP Store staff in Ranburg who is in charge for this transaction. I have already waited more than 7 business working days and the phone was still at the store not booked by the cashier in question. PepCell cashier failed to contact Mobicel or myself on the delay on the phone not being booked. The phone could have been in repairs during the 7 working days and repairs completed in the following few days. This whole transaction on my cellphone being repaired has brought time wasted and result of me having to wait another additional days for repairs. I have to purchase another phone so I can stay connected to emails and general connections,as the anticipated time frame on repairs for my phone is been lengthened because the staff member negligently failed to book a phone for repairs, when questioned about it pushes the blame and takes no consideration as to the delay will affect me. Pep Cell is know as South Africa's lowest prices retailer on airtime,bundles and cellphones. I trusted this brand but now Im not sure on the standards it portrays on customer service.