Lack of accountability

I am deeply disappointed with the way PEP Head Office has handled a serious assault case that occurred on their premises, allegedly instigated by their own staff. Despite the severity of the incident, which involved a black elderly person as the victim, there has been no meaningful resolution or accountability from PEP.

It is unacceptable that a company of this size, which claims to uphold ethical values and customer care, would allow such a grave incident to be ignored. Assault is a ******** act, and when it happens within a store due to the actions of employees, the company has a responsibility to take swift and decisive action. Yet, PEP has chosen silence and inaction over justice.

This failure to address wrongdoing raises serious concerns about PEP’s commitment to justice, equality, and the safety of its customers. Ignoring such incidents only enables further misconduct, making it clear that PEP prioritizes protecting its brand over doing what is right.

I urge PEP Head Office to take immediate action—investigate this case properly, hold those responsible accountable, and ensure that justice is served. No customer should ever feel unsafe in a store, and no elderly person should suffer such treatment without consequences for the perpetrators.