****** Items

On the 31st of December 2024 I entered Pep clothing Greenstone mall ,with my 2 year old son and a Pick n pay trolley with food items just after 11am in the morning.

I selected 2 items, in the store (mens track pants Size L ) and ( pair of slippers Size 8)

The pair of size 8 slippers had no price ,so I was advised to choose any other slipper in the same category for the price to be scanned.

I proceeded to the till where my son and I waited in line.

I saw a suspicious looking man with an abnormally large backpack seated on a small chair facing Caroline (Cashier) .

Not buying or exchanging anything . Nothing indicating they were a customer at all.

Eventually after at least 10 to 15 mins of waiting Caroline (Cashier) called us to pay.

She scanned the pants and I gave her another pair of slippers to scan instead of the size 8 slippers, Explaining clearly why I had to do this.

She scanned the items and just before I inserted my bank card and pin My son was restless and wanted me to pick him up.

Right after I put my banking pin and just before the transaction was being processed .At (11:25am)

Caroline the cashier asked ; "So they said you must scan the other slippers to get the price"? Although I was puzzled by her question because the transaction just completed soon after and I explained clearly.I rep**** yes

Due to this distraction and my son being irritated I took the till slip and left the store.She never gave me a bank slip from the machine where my card was . (I only realized this when I got home)

I then proceeded to pay parking and reached the car where my wife was waiting with 2 more children.

She unpacked the groceries from the trolley while I put the 3 children in the car.

We left Greenstone mall and went straight home. Where now I would unpack all the groceries .

That's when I realized ,the items I have on the slip are missing. I decided to search my wallet and realized my FNB card was also missing.

I rushed to the bank to cancel the card. Then I called Pep Greenstone the same day explaining that I don't have any of my items and my bank card.

The manager was passive and defensive. She gave the phone to the Cashier (Caroline) and I told her what had happened. I am certain that I have not lost these items anywhere else. I requested the footage , so that if need be I can open a ******** case.

I was told that the area manager is the only one authorized to do this. I then called customer care and got a reference number - ***

Yesterday 3rd of January 2025 at 17:01pm ,I received 1 missed call from the store but knew it was closed.

I called this morning at 9:28am and was told that Prisca Bantodleng The manager was busy and would call back.

When she called she had a sense of arrogance and was defensive yet again. Even speaking over me while I was explaining, tripping over her own words and denying things she said. Then she dropped the phone on me .

I called back asking why she did it but she denied it . My calls are recorded.

She then took my cell phone number and requested the till slip. During which I was asking important questions she tried again to speak in my mouth.

I will never tolerate that .

Due to this I will take this further because I am a frustrated paying customer that was wronged and needs to be approached with respect and understanding.