inefficiency and bad customer service

I went to Pep to purchase a cellphone and it was so alarming that the stuff did not have a sense of customer service. There are 4 stores in Siyabuswa and it is concerning that the is no coordination of information amongst them, I mean if the product on offer is not in store then the store consultants should call other stores in the area to find out if the product is on stock. They did not do that, I had to argue with one of the consultants at Pep cell before they offered to call the other stores. What I observed was that some Pep employees are so indifferent to customers, you have to run after them in order to get service, that is not acceptable. Pep please make sure that the information amongst your stores in the same area is well coordinated and that your stuff treats customers with attentiveness and care. They also need to understand that they are part and representatives of Pep and bad customer service damages the Pep brand