*********** staff that is ill disciplined

the worst kind , i went into the shop to withdraw a R100 and buy airtime that was the only money i had on that card and had only that card with me at the time. i got an sms confirming my funds have gone out as per usual but their merchant said declined i was told that their merchant does not take FNB cards and that i will get a reversal by my bank and in past incidences reversals are done immediately so i asked that you call whoever that must reverse the money because i had an emergency they told me to go get a bank statement and produce it and the reversal will be done in 48hrs i told them i cant i have to be somewhere whatever they want can be done online i will have to make a call they said i must go and do it myself THULI whom is supposedly the manager or authorizes such left me at the till and went to the back room i went outside to wait for the reversal cause i felt like a fool there 30min later no funds i go back and i tell them i want my money they tell me the same story of bank statement and calling my bank i then protested that the Q will stop today, as i am rushing as well just as they rushing to serve their customers they must attend to me as well the guy at the till Kholofelo ended up paying for airtime so i must call i went to make a call and my bank confirmed money is out and PEP AND ABSA must reverse it i got an authorization code and went back to the store they then told me maybe my money is floating somewhere and that i should read the policy or the email they got yesterday i told them i dont work for PEP all i need is my money other cashiers kept on bringing their opinion to say that process will happen automatically which it never did till today and i got stranded and waited a good 2 hrs for my R100 and airtime which i was in dire need of the next thing i kept hearing offline offline and i asked if its offline why then would you assume i raise issues with my bank yet your network is failing.

those are an *********** bunch i still want my money and i will take this up with the ombudsman whoever when the state of economy is like these why would one want to deal with such incompetence and be throwing money around no one wants to account how do i stand for 2 long hours being bul**** and treated like im a ***** or a cheat when im the one that was done injustice i demand my R100 back Thuli has done insufficient efforts to help i must go back to alexandra to get the money ive never been there to begin with. PEP STORE PAN EPIC FAIL I have withdrawn at PEP countless time you guys supersede my expectation of worst service how do you make a cashier make calls THULI when he must run the till what are you hired for?