*********** staff

I bought a phone on the 6/09/2018 around 6pm after a couple of days i had problems with it ,it started freezing closing apps and being slow on the 12/09/2018 i went to the shop which i got there and it was closed the following day i returned back the teller had a bad attitude from the moment we said we have are problem with the phone she told me to show her how does the phone freeze which that is highly impossible and she spend 20 minutes fiddling with the phone as if she knew what she was doing than with an arrogant voice she was like we need to book it in for 6 weeks now my question is that did i buy a second hand phone and this nonsense of 7 day return policy needs to be reviewed because some of us we work and whenever we come to your shop its closed so now i need to know what must I do with this phone ,my money its wasted .