*********** Staff

So I went to pep cell in Bara located in Soweto Diepkloof zone 6 and got the worst service by far. the staff from that pep cell store always have an attitude problem towards customers and nothing has been done about it as yet. so I spoke to Mbali and I was purchasing a recharge voucher worth R250 and whilst at it the transaction declined on her end but charged me on mine. so instead of explaining the whole reversal process I was told in a rude manner to stand aside while she helped other customers which I totally get. now the problem is I wasn't told why I'm supposed to stand aside until 5min later I asked why I was told to stand there. Mbali spoke to me in a rude manner, rolling her eyes on me and giving me an attitude telling me that because I said it charged me and wanted a refund I must go to the bank and ask about my transaction there. so all in all I DO NOT recommend this store at bara and not because of the products or anything like that, but because for the staff. Pep Cell staff is rude and very *********** and don't have customer service s****s. I think they need "customer service" training as they lack on that department. the reversal was successful in terms of my money is concerned but as for that pep cell I give it ZERO on customer service and don't see myself doing business with them ever again.