EV
Elaine V

1 reviews | Active since Aug 2016

23 Jul 2018, 19:43

*********** service by Pep Stores's Paxis Courier system

Parcel sent from Pep Stores Shop 8496 Port Elizabeth to Somerset West 26th June . Was promised 7 day turn around time. Parcel went missing. Had to call and travel to shop a few times to try and trace parcel. To date sent parcel never received by recipient. We did however receive and incorrect parcel on the 19th July, almost a month later. Not only did we not receive the relevant parcel we must now return the parcel incorrectly forwarded to ourselves and return on our own costs and Pep Stores are not refunding us for the contents. So we and the sender was inconvenienced while no loss to Pep whom were the cause of the problem.

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Replies (1)
PEP
PEP's reply24 Jul 2018, 08:11
Official

Thank you for bringing the matter to our attention.

Someone from PEP will contact you soon.

Regards

PEP