*********** Manager

Good day Firstly I want to share my bad experience at pep in golden Acre with purchasing a cell phone . The price in the cabinet said R999.00 when they rang it up it came to R1199.00.The store manager then **** about the price and did not notify me they forgot to change the price. I left the store with the cell phone that i had to pay R200.00 extra and was not satisfied. I then made contact with the arial manager who said they should refund my r200.00 the **** of a manager could not do the refund and put the money back into my account NOT evens the one I paid with, then did not tell me it will take 3 days for the money to be back in my account. I left the store without the phone. To top this nightmare of just purchasing a cellphone my bank account got hacked ...THE ONE SHE TRANSFERRED THE MONEY BACK ONTO, because she did not want to refund me in cash. So now , no phone, the money that took so long to reflect in my bank account is also missing and i call to ask if she can keep the phone until the 28th of May, she says NO SORRY.... If she had done her job to assist a customer with honesty and integrity then the sale would have been done the same day and i would have had a cellphone that was paid for. Disgusting that she still has attitude on the phone, I did not have the energy to tell her what I really think of her as I was already upset. She never did her job in the store and she never did her job as a professional "manager"... They need to review her status because in my lifetime as a Pep customer I have never been dis pleased with any staff or management, and that is the reason why I chose the store to purchase this cell phone.