***********, DISGUSTING CUSTOMER EXPRIENCE

I bought an ALCATEL on Monday, 01 Feb 16, which i urgently needed as my smartphone was not working, i was sold a second hand phone. I just stepped outside the shop and realized it was already used , as it had contact numbers and pictures,i immediately turned back and they gave me a new one. Now just a week a later, on this second \new\" phone i cannot receive calls and messages but I can call and send messages. This started happening yesterday - Monday 08/02/16, i went to the shop,THE SUPERVISOR ( PAMELA) WAS BLATANT RUDE telling me of the 7 days policy, I asked her how could i return a phone when within those 7 days it functioned well, i only started to notice this yesterday as people were telling e they called me but my phone was on voicemail. I tried calling from a different phone and indeed it goes just straight to voicemail though it is on,then i see calls as missed. SHE OLD ME NOT TO WASTE TIME AND THAT THERE IS NOTHING SHE CAN NOW DO BUT TO SEND TO REPAIRS AND WAIT 3-6 WEEKS,BETTER I MAKE UP MY MIND,SHE HAS TO GET TO WORK, WITH SO MUCH BAD ATTITUDE AND DISGUSTING CONFIDENCE!!I CANNOT WAIT 3-6WEEKS MY STUDY SPONSORS WILL NEED TO CALL ME THIS WEEK STILL. [Email Removed]"