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<p>On June 2017 at approximately 13:47 I went to a Pep Cell store located at Maponya Shopping Center because I needed to buy a phone,the consultant that was helping me told me all I needed was an I.D and proof of residence which I handed over to him and in no time I was an owner of a new phone.</p> <p>Due to the fact that I wanted to make a sim swap I called MTN and they had difficulty hearing me so I assumed it was due to the fact that they had not RICAD my sim. I returned to Pep Cell where they gave me attitude and told me to wait on the side because the manager was out.</p> <p>When she came back she told me that the sim cards that were sold there were readily RICAd and due to this I could not do a sim swop,which meant the speaker of the phone was the problem so I decided that its best that they take back the phone and get my money back. They REFUSED and told me I should have known the terms and conditions but the consultant had omitted this information from ME the customer who is making the purchase yet he insisted to the manager that he had.</p> <p> </p> <p>They refused to take the phone so as I am sitting here the phone I have in my possession which they refused to take and its only been 24hours.</p> <p> </p> <p>I am seething with anger. PLEASE HELP.</p> <p> </p> <p>This is the service that we always get at PEP they dont take accountability for their staff but instead make the customer looks bad and they dont do refunds.</p> <p> </p>