Im highly disappointed

Pep Springs mall, i was so disappointed with the service, i laybyed school uniform in October,i know i was wrong not to pay every month they cancelled my laybye yet the expiring date was in feb, that was fine, as i was taking out the additional clothing so that the lady can scan them, i dropped my parcel outer tag and they took it, after paying i notices it got missing, i politely told the ladies that i dropped my tag, they told me to look for it, i traced my steps and the tag was not there, the manager came out and said i should be given my tag, she then drop it as if it was there, there is no customer service at all and the ladies felt the need to humiliate me even though i was not being rude to them, you can check the cameras.