LM
Lizba M

1 reviews | Active since Apr 2014

27 Nov 2017, 10:37

I was thrown out of your store because they wanted to close.

My family n I were thrown out of ur Carnival Mall store by ur store manager, Khamo n her security whom she refused to provide his name to me because she wanted to close the store. It was pouring & a bit chilly on Saturday and my little cousin had came the previous evening to visit us and didn't have any warm clothes on him. We went to the mall on Saturday afternoon 2 buy tracksuits 4 him n whilst shopping, a guy approached me & requested that we wrap up quickly as the store will be closing soon. 2 which I told him that I will but I'm still shopping. I had 2 track pants n undies on which id selected from the racks. Khamo n the store security then joined in & told me that I will need to leave as all the stores in the mall were closed n the mall practically deserted. I told her that I have almost everything that I'll need except for the track top. she then said to me who shops for winter clothing in summer. I ignored her n proceeded with my search. Then she n the security started talking about me. about how wrong I am if I think that the customer is always right. My brother n cousin where playing with some toy and she went to them n told them put them down because she knows that we are not going to purchase them. I still ignored her n kept quiet. Few minutes later, she comes to me n tells me to LEAVE the shop Now (then)! dumbstruck, I asked for the store manager, she then told me that she is the store manager and n told the store security to contact the Carnival Mall security to EVICT me as I was being unruly. the security then said it's unnecessary as he can 'handle' me. the security then said it's unnecessary as he can 'handle' me. I put back the items I had in my hand left the store with my family. they literally escorted us out of the store like we were a bunch of *******. Once the doors were closed on our faces, I looked at the time on my phone and it was 6pm on the dot.

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Replies (1)
PEP
PEP's reply27 Nov 2017, 10:41
Official

Thank you for bringing the matter to our attentive.

someone form PEP will contact you soon.

Regards

PEP