I WANT MY PARCEL BACK

Dear Sir or Madam On July 1st, 2024, I went to (P6581) PEP JHB NEWTOWN to drop off my packages that I sealed at home. When I got there, I was helped by the cashier (Thato) at 1st after she scanned and put away the 1st package. Thereafter, the other cashier (Nhlanhla) came and volunteered to help, he was having trouble with the computer, so he asked to wait and while I waited, he went and came back saying that he got an instruction from his manager (Masetshaba) to not help me with the rest of my packages as they are sealed and they want to see what is inside, even though I told him he said that he does not trust me. At this point I requested for a manager (Masetshaba) and called my colleague to inform her about what Nhlanhla just told me, at this point Thato was called to the office by the manager, I don’t know what their conversation was but when the manager was finally available I asked her to explain why they won’t take my packages, she rep**** and said, “Nhlanhla told you what else do you want to hear”, I said can you please explain to my colleague on the phone so she can understand better, and she refused. So, I left the one packages at the store. On the 2nd of July 2024 I called PAXI to try to understand why everything happened the way it did, and I also tracked the parcel that I sent. The PAXI lady told me that they were suspecting that I am sending things that are prohibited. What I’d like to understand is why did they accept it? Did they open it to check if it’s prohibited and if so, are they allowed to do it without my presence? At first on the tracking app, it said that there’s a delay because they might be suspecting that I’m sending things that are prohibited. I ended up calling PEP HOME as they do not have a land line, the area manager Tinyiko answered and i reported what happened. I also decided to go to the store to take my product back because I did not want to keep my customer waiting. When I get there Nhlanhla started yelling and threatening me to say why did I report them and I’m lucky that he is at work otherwise he will beat me up! the manager also started yelling at me for no reason. I guess it was because I reported them. She also kept hitting her chest saying that she is Sotho and she won't speak English shouting at be like I'm a little child. I tried calming the situation down, but they were so disrespectful. I do not know what I did to deserve such treatment. I came to realize that my product is not in the store, meaning that they probably lost it. They kept accusing me that I left with it. I showed them the SMS and told them that I can call PAXI and tell them what they told me, the manager (Masetshaba) said I got airtime to play. I then told them that I need the parcel back since they are saying they don’t accept sealed packages. The manager confirmed that they do not accept sealed packages regardless of what the area manager Mr Tinyiko said as he is not her manager. I kept asking for my parcel back because according to the tracking it was still in the store. I asked the lady who accepted the package (Thato) and she said that she did not remember yet I was the only one with a trolley full of packages. My whole experience at (P6581) PEP JHB NEWTOWN was horrible, and I would not buy or recommend anyone to spend their hard-earned money there. The manager (Masetshaba) promised to have a look at the footage from that day, but it has been 3 days since she said that. This is how I provide for my family by selling products and not only did I lose a client I also lost profit. I am very unhappy with the treatment I received at (P6581) PEP JHB NEWTOWN. I took screenshots of the conversation with PAXI and the tracking app, I also got proof that I bought the PAXI bags at PEP. Yet I was treated like a ********. I need my Parcel back please because I paid money for it, Please. Thanks. Please contact me by phone call: ***

King Regards Lizile Magwambe