I WANT MY MONEY BACK , NOT IN 10 DAYS BUT NOW BECAUSE KIDS ARE GOING TO SLEEP WITH EMPTY STOMACH BECAUSE OF YOUR STUPID SERVICE!!!!!!!!!!!!!!!

PEP money transfers, its ridiculous. I went to send money for my niece back home since its month end for them to get grocery and kids were told that the Pin its blocked. And my Niece requested to speak to manager like I taught them but they were denied that access and I called them while at the Store and None of the Staff wanted to talk to me over the phone.

I went back to Pep store which I deposited money on the 08 March 2022 and I requested to resent Pin and I was given Hotline number and when calling the number talking to consultant by name: Ndumiso, I request to give him alternative number I can resend money to my niece and I was told that they can not change number and I requested to be given new Pin Telephonically but I was told they can not see the Pin which they are sending to a receiver.

The reason why I request Pin telephonically and give Alternative number its because I feel like Pep Store take advantage of Young Kids withdrawing money alone which I believe its not safe for them.

Right now kids are stuck at home with no food , no transport money to school ,no electricity because Pep couldn’t simply give me Pin or use Alternative number to send sms with new Pin. Another Consultant told me to wait for 10 days and go to a bank and fill-up some form regarding my Money ….but currently Kids have nothing to eat.

Calling yourself business helping South African who do not have Bank account to send money to their loved onces but UNABLE TO RESOLVE THE ISSUE ABOUT PIN

SIMPLY THING PIN ITS CAUSE TRAUMA TO KIDS.

I have worked in Call Centre for 10 years and I know how system works ..

I WANT MY MONEY BACK , NOT IN 10 DAYS BUT NOW BECAUSE KIDS ARE GOING TO SLEEP WITH EMPTY STOMACH BECAUSE OF YOUR STUPID SERVICE!!!!!!!!!!!!!!!

I WANT MY MONEY !!!!!!!