I sent cash R1900 in July first

I sent cash R1900 in July first. Nelisiwe the cashier attended me. After 30 minutes when I gave the numbers and pin to my who was in Newcastle she could not get money. We were told that it was withdrawn in Durban Allen Street. When I went back to report at Pep Home Pinetown they mocked and laughed at me both Nelisiwe and the Manager