I regret using PEP Paxi services

On 2019/08/20, I sent a parcel via Paxi, I dropped it at PEP St John's centre, Pinetown. The only thing I received was the confirmation that the parcel was recieved and will be delivered to PEP Qumbu. I waited to recieve the pin to collect my parcel but recieved nothing, mind you the person who was expecting the delivery was getting agitated. I tracked the parcel on their website only to find out that the parcel has been lost, noone bothered to tell me that. When my husband called them they told him the parcel has been lost and they will only refund me with R500 when the parcel I sent cost me more than that as it was a pair of Air Force Nike sneakers for my son. They promised that they will call me but to this day am still waiting for their call. I sent them an email, they said my parcel is lost an a PEP consultant will contact me which hasn't happened.

I regret using this company as it seems they ***** our parcels and are not even bothered.