I NEED THIS RESOLVED TODAY

This is the worst encounter that I have had with PEP, I went to PEP yesterday @ 15:18 to purchase a handset for my son when I thought his phone was faulty. Got home to the phone working and I thought I will return the phone today. I got to the store and the store manager Phumla who I initially assisted me with the purchasing of the devise, I was told that the devise has already been in my name and that I am unable to return it. They then called the so called "Head office" I spoke to Tesma and she also advised that I cannot return the phone. No where in the fine print does it state that we are unable to return the phone for a refund instead it states only when the phone is faulty!! Tesma is very rude and sarcastic and I did not appreciate how she spoke to me. She has advised numerous of times that she is falling to assist me and she kept transferring me from one agent to another. Its time wasting for me to be calling spreading more than 5 minutes on each call. Kenwell also could not assist me. I need Allana who is Angelo's manager to give me a call ASAP!!!!! I need all the calls that I have ad with the agents pulled and sent to me and I need the head office email and contact number. How can a contact center operate with no managers or Team leaders on floor????? My cell number is *** and email is *** I need you to tell me I can return this mobile phone TODAY! The more I sit with this phone I am frustrated and unhappy.