i just wanted to transfer money

I went to the shop on my way to work, to transfer money for my brother who desperately need it. I was transferred to Monica who is responsible for money transfer i explained to her that I dnt dnt have my pep club card with me but Ihave my iID she rudely asked me to dial *130*7$***# I told her I couldn't understand what she was saying she looked at me as if I was insane and told me to check the wall as the is the bboard with instructions, as Iffollowed the instructions on my cellphone she asked me for reference as I explained that these no reference I'm still following thepprompts she took my phone by phone by force and dialed n followed the image she couldn't get the reference also she told me she can't help !me because of my phone as I'm using huaweii p8 I went across at pep cell as I met rose explained to her that I need to transfer money she helped me with no complaint no fuss or anything she was sure about what she's doingiI will never ever go to pep sasolburg if I want shoes for my son il rather go to vaal mall or thabong pep where il get the service il want if I want to transfer il go to pep cell. When cashier's in pep sasolburg see u wearing a Sorbet uniform mmm!