I expect better from PEP stores.

I sent an email to Pep last week (12 January 2024) commenting on the misleading packaging of an item sold to me at Pep Home (Kenilworth Centre). I also indicated that I felt demeaned by the shop assistant who refunded me.

I used the "Contact" email system on their website.

They have failed to respond, which I consider bad manners and poor public relations.