I am extremely disappointed with the service I received at PEP Home Mall of Africa from the manager and a staff member named Ally

I am extremely disappointed with the service I received at PEP Home Mall of Africa from the manager and a staff member named Ally. I visited the store to exchange batteries I had previously purchased. Instead of being assisted professionally, I was dismissed in front of other customers and it was insinuated that they had dealt with “someone like me” before regarding batteries. I felt humiliated and unfairly accused of *****ing, which is unacceptable. This kind of treatment is poor customer service and damaging to a person’s character. I would like this matter to be addressed and for the staff involved to be reminded to treat customers with respect and without making assumptions.